Refund Policy for Goods:
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
Refund Policy for Services:
If you are not 100% satisfied with your purchase, within 120 days from the purchase date, we will fully refund the cost of your order.
How to Obtain Refunds:
If you need a refund, pleasse contact our site coordinator at support@granite-planet.net or by postal mail to:
Privacy:
In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, Granite Publishing, L.L.C., requests identifying information when you
What Granite Publishing, L.L.C., Will Do With Your Information:
If you choose to give us personal information for any of the purposes above, this information is retained by Granite Publishing, L.L.C., and will only be used by Granite Publishing, L.L.C. to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.
What Others May Do With Your Information:
Granite Publishing, L.L.C., does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time Granite Publishing, L.L.C., may use agents or contractors who will have access to your personal information to perform services forGranite Publishing, L.L.C., (such as database maintenance), however, we require them to keep the information confidential and may not use it for any purpose other than to carry out the services for Granite Publishing, L.L.C. In addition, Granite Publishing, L.L.C., may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share the percentage of our customers who are PC users and what percent Macintosh users. None of this information, however, will contain personal, identifying information about our users.
Children's Privacy Protection
Granite Publishing, L.L.C., is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. None of our material is believed to be harmful in any way to children. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.
Changes to this Policy
Granite Publishing, L.L.C., may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.
Contacting Us. If you have any questions about our privacy policy and/or the practices of our web site, you can write to Granite Publishing, L.L.C., at the address at the top of this page.
Credit Card Security
We know customers are concerned about credit card security. We use one of the world's largest funds transfer agencies — PayPal. If you choose to use a PayPal account, we will not collect your personal credit card information. Payment for orders placed at Granite-Planet.net are normally handled by 2Checkout.com Inc. (Ohio, USA), an authorized retailer for goods and services provided by Granite Publishing, L.L.C.,through its web site, Granite-Planet.net. 2Checkout.com handles all questions of privacy related to orders.
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
Refund Policy for Services:
If you are not 100% satisfied with your purchase, within 120 days from the purchase date, we will fully refund the cost of your order.
How to Obtain Refunds:
If you need a refund, pleasse contact our site coordinator at support@granite-planet.net or by postal mail to:
- Granite Publishing, L.L.C.,
- P.O.B. 1429
- Columbus, NC
- 28722
Privacy:
In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, Granite Publishing, L.L.C., requests identifying information when you
- Register on any of our web sites.
- Place an order.
- Provide feedback to an online survey or tell us about an idea or suggestion.
- Participate in a rebate program, contest, or other promotional offer.
- Request a SPECIAL SERVICE
- Request information or files from technical support or customer service.
What Granite Publishing, L.L.C., Will Do With Your Information:
If you choose to give us personal information for any of the purposes above, this information is retained by Granite Publishing, L.L.C., and will only be used by Granite Publishing, L.L.C. to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.
What Others May Do With Your Information:
Granite Publishing, L.L.C., does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time Granite Publishing, L.L.C., may use agents or contractors who will have access to your personal information to perform services forGranite Publishing, L.L.C., (such as database maintenance), however, we require them to keep the information confidential and may not use it for any purpose other than to carry out the services for Granite Publishing, L.L.C. In addition, Granite Publishing, L.L.C., may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share the percentage of our customers who are PC users and what percent Macintosh users. None of this information, however, will contain personal, identifying information about our users.
Children's Privacy Protection
Granite Publishing, L.L.C., is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. None of our material is believed to be harmful in any way to children. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.
Changes to this Policy
Granite Publishing, L.L.C., may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.
Contacting Us. If you have any questions about our privacy policy and/or the practices of our web site, you can write to Granite Publishing, L.L.C., at the address at the top of this page.
Credit Card Security
We know customers are concerned about credit card security. We use one of the world's largest funds transfer agencies — PayPal. If you choose to use a PayPal account, we will not collect your personal credit card information. Payment for orders placed at Granite-Planet.net are normally handled by 2Checkout.com Inc. (Ohio, USA), an authorized retailer for goods and services provided by Granite Publishing, L.L.C.,through its web site, Granite-Planet.net. 2Checkout.com handles all questions of privacy related to orders.
